Refund policy

At Rivaaye, we prioritize the satisfaction of our customers and strive to provide them with the best products and services. Please read our policy below:

🚫 Final Sale: No Returns, Exchanges, or Cancellations

  • No Returns or Exchanges: Once a purchase is made, it is considered final and non-returnable. We do not accept returns or exchanges for any products unless they are verified as defective or damaged. We strongly encourage customers to carefully review all product details, specifications, and sizing information before placing an order.

  • No Cancellations: We do not accept cancellations or modifications once an order is placed, confirmed, and processed. Please review your cart carefully before finalizing your purchase.

📦 Defective or Damaged Products

In the unlikely event that you receive a damaged or defective item, we are committed to promptly addressing the issue in accordance with the following terms:

  • 24-Hour Reporting Window: Any defect or damage must be reported to our customer support team within 24 hours of delivery at rivaayeclothing@gmail.com or whatsapp us on- 8448221751

  • Required Documentation: When reporting an issue, you must provide detailed information along with supporting evidence, such as clear photographs or videos illustrating the specific defect or damage. This documentation helps us accurately assess the situation and expedite the resolution process. An unboxing/opening video is mandatory for all exchange requests.

  • 7-Day Resolution & Exchange: Once the damage is verified, our team will guide you through the process. Appropriate assistance, including arranging a product replacement or exchange, will be resolved within 7 to 10 working days.

✨ Quality Assurance

We take utmost care to ensure that our products meet stringent, high-quality standards. Prior to shipping, all items undergo thorough quality checks to minimise the likelihood of any defects, damages, or discrepancies.

🤝 Customer Support

Our dedicated customer support team is available to assist you with any questions or require further clarification regarding our policies. Please feel free to reach out to us through our provided contact channels, and we will be happy to address your concerns to the best of our ability.

Please Note: This Return, Exchange, and Cancellation Policy is specific to Rivaaye and may differ from other B2B websites. We appreciate your understanding, as it allows us to focus on delivering exceptional, high-quality products and services to our valued customers.